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Re: carol....

> In general, it isn't necessary to CC the world on your first interaction
> with a customer service department; perhaps if you had sent us several
> messages and we hadn't answered you, this would have been an appropriate
> response.  As it is, the situation is almost certainly either a human

Sigh, but you haven't had the pleasure of getting to know Carol & her 
ways as we have.....
 

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greg pitz                 ..