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Re: Why does the state still stand:
Here's a partial copy (edited to stay within fair use) of the U.S.
News & World Report article I mentioned, off of their web site.
-Allen
_UPSET? TRY CYBERTHERAPY_
_AN ONLINE VISIT TO THE PSYCHOLOGIST MAY PROVIDE AN ANSWER, CHEAP_
Got the blues? Can't stop scarfing down bags of potato chips? Your
spouse is always hostile, and you and the kids are, too? Therapy might
help--at $125 a session. Or you could test a '90s solution: E-mail
your way to mental health for a fraction of the cost.
In the past year, angst has become a thriving niche on the World Wide
Web. Many psychologists who are setting up home pages see electronic
consultation as a way to plump up incomes hit by managed care and to
attract new patients to the office. For the most part, these
cyberpractitioners are careful to warn potential patients that the
medium doesn't allow for detailed probing. "I give advice like Ann
Landers and Dear Abby do," explains Dorothy Litwin, a New York
psychologist who specializes in substance abuse, women's issues and
couples therapy.
Litwin is one of five women who joined forces about a year ago to form
an electronic practice, Shrink-Link (address, box, Page 83). Four are
New York State-licensed psychologists; one is a psychiatrist. Each has
her own regular practice and specializes in a particular area of
psychotherapy. For $20--you pay upfront by typing in your credit card
number--you can send off your 200-word (or less) question; it is then
routed to the appropriate therapist. Within 72 hours (often within 24
hours), you get back two or three paragraphs of privately E-mailed
advice.
_ The short answer._ The cybercouch is most effective at giving people
who can clearly identify the dilemma (my daughter is anorexic; I'm
deep in debt and can't stop spending) a start toward a solution. A
typical Shrink-Link question: "My 5-year-old was diagnosed with
attention deficit disorder (ADD) in 1993 and has been on Ritalin ever
since. She has been having trouble falling asleep for the past several
months and has been moodier than usual of late. What do you think?"
The gist of the response: "Some trial and error is often required
before the correct dosage and timing are found, and symptoms such as
sleep disturbance and moodiness often occur in the interim. Moreover,
since children's rates of metabolism change, dosages often need to be
adjusted. Even if the dosage is correct, the behavior irregularities
you describe could be caused by administering the drug too late in the
afternoon or by a host of other factors, such as nighttime fears.
These possibilities need to be ruled out one by one until the culprit
is found."
The advice could well be to seek face-to-face counseling. E-mail
exchanges are no basis for a diagnosis, for example, warns Marlene
Maheu, a San Diego clinical psychologist who headed the American
Psychological Association's subcommittee that recently looked into the
ethics of cybertherapy. "It's impossible to get an anonymous patient's
complete family history in a 200-word question," she says. And without
such cues as voice tone, facial expressions and body language, how can
a therapist be sure what the problems really are? "Smiley screen faces
are a poor substitute for real communication," agrees Leonard Holmes,
a therapist based in Newport News, Va., who says his online services
are not therapy but "E-mail discussions." ("It's a bit more private
than a call-in radio show," he notes.) Holmes charges $1.50 per minute
and will spend as much time "with" a patient as the patient desires.
Maheu's subcommittee and other psychology professionals worry that a
lack of standards makes people seeking online help vulnerable. "When
you are answering questions by E-mail, it's tempting to stray beyond
your area of expertise," says Maheu. "The APA's ethical principles
prohibit that." Critics also worry that confidentiality is at risk.
While patients remain anonymous, a hacker could conceivably identify
them. And these Internet sessions aren't encrypted. "You have no way
of knowing who is printing the E-mail message out or where it is
stored," says Thomas Nagy, a psychologist and Stanford University
School of Medicine psychiatry professor. Nagy also worries that people
with really significant problems will stop with an online Band-Aid.
Troubling, too, is the fact that patients may know little about the
therapist and his or her qualifications. Many sites don't disclose
details about the counselors' experience and where they earned their
credentials. Leonard Holmes, by contrast, provides a complete
biography on his Web page that includes his educational background,
what state he is licensed in, as well as areas of expertise. That way,
interested patients can check out his professional background before a
session.
[...]
BY KERRY HANNON
_A few routes to mental health_
_Shrink-Link_ (http://www.westnet.com/shrink). These New York women--
four psychologists and one psychiatrist--offer E-mail advice for $20 a
pop.
_Leonard Holmes_ (http://www.psychology.com/holmes.htm). Holmes is a
therapist in Newport News, Va., who answers E-mail questions for $1.50
per minute and provides links to other sites.
[...]
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