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Windows and Internet Explorer Support News Watch - July 13, 1998



Windows and Internet Explorer Support News Watch
================================================

As a subscriber to the Windows and Internet Explorer Support News Watch, you receive e-mail twice each month that highlights some of the new articles recently published on Support Online, Microsoft's award-winning technical support web site. The following are new Support Online articles that answer frequently asked questions about using Windows and Internet Explorer:

Contents
--------

 - Microsoft Windows 98
 - Microsoft Internet Explorer 4.0 for Windows 95 and Windows NT 4.0
 - Microsoft Windows CE

Microsoft Windows 98
--------------------

Troubleshooting Windows 98 Startup Problems and Error Messages (Q188867)
http://support.microsoft.com/support/kb/articles/q188/8/67.asp

Cannot Connect to America Online or Install America Online 4.0 (Q188654)
http://support.microsoft.com/support/kb/articles/q188/6/54.asp

Err Msg: There Is No WinModem Found in Your Computer, But... (Q188601)
http://support.microsoft.com/support/kb/articles/q188/6/01.asp

Err Msg: Not Enough Memory to Convert to FAT32. To Free Up... (Q188561)
http://support.microsoft.com/support/kb/articles/q188/5/61.asp

DVD Support in Windows 98 (Q188513)
http://support.microsoft.com/support/kb/articles/q188/5/13.asp

Error Message: Error 745: An Essential File Is Missing (Q174579)
http://support.microsoft.com/support/kb/articles/q174/5/79.asp

Error Message "Invalid System Disk" After Setup Reboots (Q128730)
http://support.microsoft.com/support/kb/articles/q128/7/30.asp

"Earlier Version of MSN Detected" Using Inbox Icon (Q189077)
http://support.microsoft.com/support/kb/articles/q189/0/77.asp

"Call to Undefined Dynalink" Message During Windows 98 Setup (Q188970)
http://support.microsoft.com/support/kb/articles/q188/9/70.asp

"Internal Error Occurred" Error Message Using Internet Explorer (Q188952)
http://support.microsoft.com/support/kb/articles/q188/9/52.asp

Error Message: Not Enough Memory to Load RamDrive (Q188886)
http://support.microsoft.com/support/kb/articles/q188/8/86.asp

Err Msg: This Software Does Not Support Windows 98 and... (Q188865)
http://support.microsoft.com/support/kb/articles/q188/8/65.asp

Err Msg: This Version of Windows Does Not Run on MS-DOS 7.0... (Q188795)
http://support.microsoft.com/support/kb/articles/q188/7/95.asp

Err Msg: There Is No WinModem Found in Your Computer, But... (Q188601)
http://support.microsoft.com/support/kb/articles/q188/6/01.asp

Err Msg: Windows Cannot Find Program.exe, Which Is Needed... (Q188592)
http://support.microsoft.com/support/kb/articles/q188/5/92.asp

Cannot Gain Access to Multiple CD-ROM Drives Using Startup Disk (Q188391)
http://support.microsoft.com/support/kb/articles/q188/3/91.asp

Err Msg: The Microsoft Dial-Up Adapter Is in Use or Not... (Q188141)
http://support.microsoft.com/support/kb/articles/q188/1/41.asp

Minimum Hardware Requirements for Windows 98 Installation (Q182751)
http://support.microsoft.com/support/kb/articles/q182/7/51.asp



Microsoft Internet Explorer 4.0 for Windows 95 and Windows NT 4.0
-----------------------------------------------------------------

Err Msg: Internet Explorer Cannot Open the Site <Web Address>... (Q189057)
http://support.microsoft.com/support/kb/articles/q189/0/57.asp

Internet Explorer Issues Extra Challenge with NTLM (Q189033)
http://support.microsoft.com/support/kb/articles/q189/0/33.asp

Check Boxes and Option Buttons on Web Page Are Not Printed (Q188988)
http://support.microsoft.com/support/kb/articles/q188/9/88.asp

Err Msg: Internet Explorer Cannot Open the Internet Site... (Q188839)
http://support.microsoft.com/support/kb/articles/q188/8/39.asp

Problems with Internet Explorer and the Safe Passage Program (Q188706)
http://support.microsoft.com/support/kb/articles/q188/7/06.asp


Microsoft Windows CE
--------------------

WinCE: Cannot Connect Handheld PC Using Dial-Up Networking (Q189122)
http://support.microsoft.com/support/kb/articles/q189/1/22.asp

WinCE 2.0: Terminal Connection Settings Spontaneously Change (Q189097)
http://support.microsoft.com/support/kb/articles/q189/0/97.asp

WinCE: Infrared Connection Disconnects During Synchronization (Q189058)
http://support.microsoft.com/support/kb/articles/q189/0/58.asp

WinCE: System Tool in Control Panel Lists Only One PC Card (Q188980)
http://support.microsoft.com/support/kb/articles/q188/9/80.asp

WinCE: Remote Networking Connection Preferences Are Not Saved (Q188894)
http://support.microsoft.com/support/kb/articles/q188/8/94.asp

Summary of Known Issues in Pocket Word on a Handheld PC (Q188782)
http://support.microsoft.com/support/kb/articles/q188/7/82.asp

Summary of Issues in Note Taker on a Palm-Size PC (Q188505)
http://support.microsoft.com/support/kb/articles/q188/5/05.asp

InstallShield Hangs When You Install Windows CE Services (Q188485)
http://support.microsoft.com/support/kb/articles/q188/4/85.asp



Get Support Online Articles by E-mail
-------------------------------------

You can also receive these articles (and others) in e-mail by sending a message to [email protected]. In the Subject line of your message, enter the Article-ID number (Qnnnnnn). For example to receive Q162721, your Subject line should resemble the following example:

   Subject: Q162721

You can have multiple articles sent to you in e-mail by typing multiple Article-ID numbers separated by a comma. For example:

   Subject: Q178049, Q174914, Q174062

To receive an index of articles, enter "Index" (without quotation marks) in the Subject line. For example: 

   Subject: Index

The MSHelp Index is updated monthly. For more information about MSHelp, see http://support.microsoft.com/support/kb/articles/q183/1/21.asp.

Visit Support Online
--------------------

We also encourage you to visit Support Online at http://support.microsoft.com/support/ to see our complete selection of helpful articles designed to answer questions about using Microsoft products.

New Features Make Finding Your Answers on Support Online Even Easier
====================================================================

Support Online recently released a number of new features to make it even easier to find the answers you need. The following highlights some of the enhancements you'll see on Support Online at http://support.microsoft.com/. For information about how to use these new Support Online features, see http://support.microsoft.com/support/howto/.

- Specify an article ID number. If you know the ID number of the 
  Knowledge Base article you want, you can enter the ID number 
  to find that specific article.

- Search for troubleshooting tools. Now you can customize your 
  search to include troubleshooting tools only.

- Search for specific drivers and other downloadable files. If you
  know the name of the driver or download file you want, enter the
  full file name to find the file on Support Online. 

- See what's new. If you want to see the latest information about 
  a product and/or a topic, use the What's New option and select 
  the number of days you want to review. You can select 1, 3, 7, 
  14, or 30 days.  

- Toggle between Advanced View and Basic View. Advanced View 
  offers additional search options and other features. Now you 
  can easily toggle between Advanced View and Basic View.

Need help using these features? See http://support.microsoft.com/support/howto/.

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