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Sierra On-Line FAQ
(Following is a FAQ for the SierraWeb Welcome Kit)
Welcome to SIERRAWEB™
Here is some helpful information which we hope can answer a range
of possible questions. At Sierra On-line, we want to make all
your visits to our web site most enjoyable.
SIERRAWEB FAQ (Frequently Asked Questions)
Q: How do I log on to the Sierra On-line web site?
A: The SierraWeb address on the World Wide Web is
Since this document was most likely sent to you along with your
password verification then you've already signed on to SierraWeb
Q: What do I do with the verification code-words you e-mailed to
A: Log back on to SierraWeb by typing our address in your web
browser. Then, after typing in your name and password, type in
the Verification Code-Word and you'll be officially registered.
This is the only time you'll have to type in your Verification
Code unless you re-register again.
Q: Why does SierraWeb use a password and verification code-word?
A: We ask for your name and email address to confirm the unique-
ness of every member. It allows us to a.) customize the service
for each individual member's preferences and b.) help us better
understand the demographic profile our membership and c.) prevent
abuse of the website such as unauthorized orders or the use of
offensive language. All in all, we want to get to know you as an
Q: What if I forget my password?
A: At SierraWeb, you choose your own password so we hope it will
be easy to remember. If you forget it, then you'll need to re-
register and pick a new one.
Q: How do I change the look and links of my personal User Page?
A. Just one of the things that makes SierraWeb unique is that it
allows you to change the way you view much of the information
that is available. Special 'looks' will change the web control
page bars at the top and bottom of the page as well as the page
background. (Can't view backgrounds on your browser :^( , you
can still change your control bars.) For instance, you can choose
an Arcade 'look' by choosing 'Arcade' from the pop-up menu at the
bottom right of your SierraWeb Personal Page. If you're in-
terested in Football or Baseball, you might select the 'Box
Seats' look. Do you like outer space and science fiction? Try out
the Space Command look. Here's a chart to help you choose the
look or looks that you might like
If you like... You might try...
Adventure games like Myth and Magic
Mother Goose or Playtoons 'Family Fun'
Comedy like Space Quest or 'Comedy'
Leisure Suit Larry or
Woodruff & the Schnibble
Children's Learning 'Kid Smarts'
Reality Role Playing '9-1-1'
Air/Sea Battle Simulations 'Combat'
Football/Baseball 'Sports Fan'
...and more! Plus you can choose from a selection of pure colored backgrounds
Q: What does the LINK change do? A: Along with changing your
'look' on SierraWeb, you can also change your 'Link.' A 'link' is
a direct click-jump to a Sierra game category (also called
genre). There are a number of categories of games at Sierra.
Here is a brief list.
To create a link directly to a category, select the 'Link' you
want to jump to and click on the change button. The new 'Link'
you select will appear in the Link window.
Q: Back to the 'looks,' I noticed that I have a choice between
a full page's background and a GIF tile. What's the difference?
A: The full page background is a page backdrop from an actual
Sierra game. Since these files are generally around 30K in size
you'll either need to have a fast modem, say 14,400 or 28,800 or
some patience. (They're worth waiting for!). If you are using a
slower modem, or would like a change of pace, choose the tile
looks. These files load much quicker since they are quite a bit
smaller in size.
Q: I can't see any backgrounds on my page.
A: Some browsers are not yet compliant with the background
feature. You may wish to change your browser to one that meets
the HTML 2.0 standards.
Q: I can't see the whole page?
A: The standard width size for most pages on our website is 9
inches and you should adjust the size of your browser window to
Q: I see a mailbox on my personal page and the words 'YOU HAVE
MAIL!'? What is this?
A: From time to time, Sierra will be informing members with news
about our company products and people. If you see the words 'YOU
HAVE MAIL!,' click on the mailbox to read your mail from Sierra
Q: How do I send mail to Sierra?
A: To reach Sierra On-line with a Technical Support question, go
to the Help Center which is reachable by clicking the 'Help
Center' icon on the bottom control bar (the one with the ? Over
the globe). You can also make Customer Service inquiries from
the Help Center.
Note: Some links may not be suitable for youngsters under the age
of 13 and may be automatically deactiviated.
Q: How do I use the SEARCH feature?
A: You'll find a SierraWeb SEARCH button in the upper left
hand corner of most SierraWeb pages. Click on it and you will be
presented with a Word Search Box ready for you to type in the
word or words you are interested in locating on other pages. For
instance, if you are interested in football, Simple type in:
football. If you are interested in Space, type in: Space. By
typing space you might be directed to the Space Quest series
games or to a space game like Outpost.
Q: How do I find my way back to my Personal Page?
A: Just click on the HOME button underneath the Sierra logo in
the upper right hand corner of most pages on SierraWeb and you
will be automatically transported back HOME to your Personal