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The Impact of Cybercommunications on Traditional Financial Services
http://www.ctr.columbia.edu/citi/cybercom.html
http://www.ctr.columbia.edu/citi/cybcompap/ravi.htm
Abstract:
This paper presents a framework that provides a conceptual understanding of
electronic commerce-based financial services. The paper then discusses some
of the research issues that need to be addressed in this emerging area.
Systematic research o n online financial services is virtually non-existent.
Most of the early work consists of anecdotal evidence from individual
companies, usually in the form of trade journal articles which have no
empirical basis. Clearly there is a need for industry-acade mia
collaboration to understand the online financial services area better. There
is also a need to develop methods and tools for measuring the effectiveness
of these services. Traditional effectiveness measuring methods will be of
limited use in cyberspac e as banks enter an era in which financial products
are treated as information commodities and banks are in competition with
non-banks to serve customers with the best bundle of information
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Regards, An oral contract isn't worth the paper it's written on. -?
Joseph Reagle http://rpcp.mit.edu/~reagle/home.html
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