CBD - DEA - TELEPHONE MONITORING DEVICE

["Michael F. Reusch" <reusch@pluto.njcc.com>]

http://www.ld.com/cbd/archive/1997/04(April)/30-Apr-1997/58sol008.htm

Commerce Business Daily, April 30, 1997

Drug Enforcement Administration, Office of Acquisition Management, 
700 Army Navy Drive, Arlington, Virginia 22202

58 -- SOURCES SOUGHT -- TELEPHONE MONITORING DEVICE SOL 97-SP0453 POC
Yolanda Jordan, Purchasing Agent, (202) 307-7805 The Drug Enforcement
Administration (DEA) is seeking to identify qualified sources to provide a
telephone data recording system which will provide management with the
following: 
1) provides for centralized management; 
2) has synchronized agent directories; 
3) multiple leveled and layered, user profile security;
4) a strategic framework to support future functionality 
5) easy-to-use for users; 
6) automate and simplify the entire monitoring process of voice and data; 
7) provide an objective approach to personnel evaluation and analysis; 
8) provide insight into the effectiveness of the software applications and
hardware systems being used by employees;
9) provide a training tool for employees, classroom environments and peer
group sessions; 
10) provide a means for fraud detection; 
11) work in oracle local area network. this system shall perform on-line
evaluation, product data, analysis/report of telephone conversations and
customer account screens across a wide area network. 

This information will also need to provide storage for data for three to
six months. This announcement is not a Request for Proposal or Request for
Quotation. there is no solicitation/RFQ available. We request that
interested sources submit a capability statement that clearly identifies
their capabilities by May 27, 1997 to U.S. Department of Justice, Drug
Enforcement Administration, 700 Army Navy Drive, Arlington, VA 22202, Attn:
Yolanda Jordan. Any questions should be directed to Ms. Yolanda Jordan at
202-307-7805. DEA does not intend to award a contact on the basis of this
request for information or otherwise pay for the information solicited.